For years, every government has told us that crime is falling — and technically, they’re right. The long-term trend from the mid-1990s shows a sharp drop in violent crime, burglary and car theft. The once-dreaded high-crime Britain of the early Blair era is, statistically, a safer place.

And yet, millions of people walk through Britain’s town centres and feel something else entirely: a creeping sense that the place has gone to pot. They see shuttered shops, tent encampments outside empty Debenhams, security guards patrolling the toiletries aisle, and groups of people clearly struggling with addiction or homelessness. The official line says things have improved. Reality — or at least what feels like reality — often says otherwise.

This divide between crime rates and the experience of disorder is now at the centre of a political storm. Ministers call it “perception.” Critics call it “gaslighting.” But a closer look at the data suggests something more nuanced: people aren’t imagining it. Certain forms of disorder really have worsened — significantly. Just not always the ones politicians want to talk about.

Homelessness: the return of what we thought we’d solved

Rough sleeping fell sharply in the late 1990s and early 2000s. But since 2010, it has surged again. Academic and parliamentary briefings show rough sleeping in England has risen by over 160% compared with 2010, only just below its recent peak. The tents, makeshift bedding and visible destitution that now line many urban centres are not nostalgia or “feelings” — they are a documented reversal of earlier progress.

For a public that lived through the more orderly town centres of the 2000s, the contrast is stark. No wonder people feel their high streets are fraying.

Begging and street disorder: political football, practical problem

Begging itself is difficult to measure, but rough sleeping and begging correlate tightly. The historic clampdowns of the 1990s (backed by the old Vagrancy Act) removed much of it from view. Today’s more humane — and more stretched — approach often means far greater visibility of extreme poverty on the streets.

Politicians routinely turn begging into a moral debate. But for ordinary people walking through town, it registers simply as evidence of decline.

Shoplifting: the numbers the government cannot spin

If there’s one area where the public’s instincts are undeniably correct, it’s retail crime.

Police-recorded shoplifting has soared to two-decade highs, rising from around 340,000 offences in 2023 to well over 500,000 by early 2025. Retailers say the real figure is closer to 20 million thefts a year, with a surge in violence and abuse against staff.

This isn’t “media hype.”
This is what drives the locked cabinets, the body-worn cameras, the behind-plastic-cheese aisles that make British shops feel like airport duty-free in a collapsing republic.

Ordinary people see this — and understandably conclude that something is seriously wrong.

Antisocial behaviour: the perception gap that isn’t entirely imaginary

ASB is notoriously subjective. Teenagers hanging around were considered normal in 1998; by 2008 they were rebranded “antisocial”; by 2025 they are a political storyline. But while overall ASB is difficult to trend cleanly, the label itself has grown so powerful that nuisance behaviour now feels like part of a wider breakdown.

Academic studies consistently show a gap between actual crime and fear of disorder — but they also show that visible signs of decay (graffiti, litter, street drinking, rough sleeping) strongly drive fear of crime. Britain now has more of those visible signs than at many points during the 2000s.

So is Britain safer or more disorderly? Uncomfortably, it’s both

The long-term crime drop is real.
But so is the rise in the forms of disorder that ordinary people actually encounter on the high street.

For most people, the issue isn’t whether homicide is down 40% or whether burglary is half the 1995 rate. What they see is:

More homelessness

More street addiction

More visible mental health crises

More retail theft and security theatre

More shuttered units and depleted town centres

It’s no surprise they conclude that “the country is going to the dogs.”
And, in the specific context of British town centres, they have a point.

The political mistake: blaming the wrong things

This is where the political rhetoric falters. Instead of addressing structural causes — housing scarcity, addiction services, mental health funding, local authority collapse, retail decline, and organised shoplifting — it is easier for politicians to shout about:

“Woke councils”

“Soft policing”

“Migrant beggars”

“Youth disorder”

Those make good headlines, but they don’t solve the underlying problems.
We’ve already seen what works:

Housing First programmes cut rough sleeping dramatically in the 1990s and again temporarily during COVID.

Neighbourhood policing reduces fear of crime and improves order, but requires investment.

Addiction and mental health services reduce the cycle of visible disorder that dominates town centres.

Retail crime partnerships (police + shops + councils) have shown measurable effects where properly funded.

None of these are new ideas. They’re just the ones that work.

If Britain wants safer, cleaner town centres, it has to stop performing politics and start solving problems

The irony is that the public’s perception is dismissed as “panic,” yet it tracks closely with the areas where the data genuinely show deterioration. People can sense when a place is fraying long before ministers admit it.

The challenge now is political courage:
to acknowledge that the high street disorder people see is real, but the causes are deeper than the headlines suggest.

Blaming the wrong targets is easy.
Fixing the right problems is hard — but it’s been done before, and it can be done again.

The UK’s High Street Rental Auctions (HSRAs) are now live across England. Enabled by Part 10 of the Levelling-up and Regeneration Act 2023 and commenced on 2 December 2024, they give local authorities a discretionary power to force the letting—by auction—of qualifying, long-vacant high-street premises on short leases (typically 1–5 years). Central government’s non-statutory guidance, updated in June 2025, sets out the mechanics from notices to template leases and auction packs.

How it works (in plain English)

If a property on a designated high street or in a town centre has been vacant for at least 366 days within the previous 24 months, a council may serve notices and run an auction for a short tenancy. The owner does not have a veto (nor do superior landlords or mortgagees), though there are opportunities to engage, propose a tenancy, or challenge via counter-notice on defined grounds. The aim is to get inert space back into productive, public-facing use (retail, services, leisure, community, culture).

The government has issued a full suite of forms (initial/final letting notices, counter-notice) and model tenancy documents to standardise the process. A June 2025 update also recommends entering a Land Registry restriction at notice stage so incoming parties can see an auction is in train.

What it means for landlords

For responsive, actively-marketing owners, the immediate message is “work with your council, or the council may step in.” The regime can compress voids but reduces control over tenant selection, lease terms and timing. Industry commentary has warned of lender concerns, residual liabilities, and the risk that low-rent short lets could reset local comparables—though the counter-argument is that activation beats blight.

Two important guard-rails temper the power:

It’s discretionary: councils choose when to use it and must follow the statutory tests and guidance.

It doesn’t trump other consents: planning permission (where needed) and Listed Building Consent still bite; the auction lease cannot authorise unlawful works.

What it means for places

Academic and policy literature on high streets consistently links persistent vacancy with lower footfall, safety perceptions and investment confidence. HSRAs are a behavioural nudge with teeth: they create a default path to occupation when negotiation stalls. Government frames them as part of a place-activation toolkit rather than a full market fix (they don’t address business rates, online competition or structural catchments).

The controversies

Critics—particularly landlord bodies—argue HSRAs erode property rights, risk mis-matching tenants to buildings, and socialise costs (e.g., compliance, basic fit-out) onto owners for limited upside on short terms. Proponents counter that auctions are targeted at long-term vacancies and include procedural safeguards, while the broader public interest in re-animating centres justifies intervention.

There’s also a live debate about quality: will short leases encourage low-capex, pop-up uses that churn, or can councils curate resilient, community-anchoring occupiers? Practice will vary by place and by how assertively councils use pre-auction engagement and conditions.

Applying it to Gloucester: a city rich in listed fabric

Gloucester is unusually heritage-dense: ~680–700 listed buildings, 14 conservation areas, and a nationally significant docks and medieval street pattern. That richness is an asset—and a constraint.

In that context, HSRAs could help re-fill stubborn voids along the Gate Streets and routes into the Docks, with likely targets being small and medium retail frontages where vacancy drags on the public realm. Politically, Gloucester has recently mooted adopting and using HSRA powers, signalling a willingness to deploy them where voluntary routes fail.

But the heritage overlay matters:

Listed Building Consent still applies. Any works affecting character—shopfront changes, signage, internal fabric alterations—require consent regardless of an auction outcome. Early dialogue with the City Conservation Officer and use of model shopfront guidance will be essential to avoid delay or enforcement.

Fit-out economics are tighter in listed stock. Short leases may not support deep retrofits (M&E, accessibility, thermal upgrades). Councils may need to shape auction packs with realistic works scopes, staged licences for alterations, and signpost grant/heritage funding where available.

Curation over churn. Given Gloucester’s concentrated heritage streetscapes, the city will benefit most if auctions prioritise public-facing, spill-out and cultural uses that animate frontages without heavy interventions.

A pragmatic read-out for Gloucester

Used sparingly and well, HSRAs could be a useful backstop: they shift bargaining power on a handful of long-term empties, restore overlooked frontages, and send a clear signal that vacancy has a cost. But success will hinge on heritage-literate execution—tight auction packs, early conservation input, and realistic lease terms that reflect the additional time and cost of working in listed buildings.

For landlords of Gloucester’s historic properties, the takeaway is simple: re-engage early (before notices land), assemble your heritage and building-regulations strategy, and be ready to propose a credible letting that beats the auction. For the council, transparently linking HSRAs to a wider place strategy (public realm, wayfinding, rates relief lobbying, and active travel to boost footfall) will help ensure auctions are a means, not the end.

Sources & further reading:

Government guidance and templates (updated June 2025); the Levelling-up and Regeneration Act 2023 (Part 10); Parliamentary Library briefing (Feb 2025); and sector analyses from Dentons, TLT and others on lender/landlord implications. Gloucester heritage context from Historic England and City Council materials.

Introduction

The decline of UK high streets and town centres is a complex issue that has been a growing concern in recent years. Notwithstanding the impact of Covid the rise of online shopping, changing consumer habits, and a lack of investment in physical retail spaces have all contributed to the decline. This article will explore potential solutions to this problem, drawing on academic research and real-world examples.

Background

The high street and town centre are an important part of UK society and economy. They provide a sense of community, serve as a hub for local businesses, and generate significant economic activity. However, in recent years, the decline of these areas has become a pressing issue. According to a 2019 report by the Local Data Company, 22% of UK high street shops were vacant, up from 10% in 2010. Additionally, a 2018 report by the Royal Institution of Chartered Surveyors found that footfall in town centres had decreased by 3% over the previous year.

One of the main drivers of this decline is the rise of online shopping. The convenience and cost-effectiveness of online retail has led to a shift in consumer habits, with more and more people choosing to shop online rather than in physical stores. Additionally, a lack of investment in physical retail spaces and a failure to adapt to changing consumer needs has further contributed to the decline of high streets and town centres.

Potential Solutions

Encouraging Online-Offline Integration
One potential solution to the decline of high streets and town centres is to encourage the integration of online and offline retail. By offering a seamless shopping experience that allows customers to purchase online and collect in-store, or browse online and purchase in-store, retailers can better meet the needs of consumers. This approach has been successful for some retailers, such as John Lewis, which has seen a significant increase in online sales after introducing click-and-collect services.

Focusing on Experiences
Another potential solution is to focus on creating a unique and engaging shopping experience that cannot be replicated online. This can be achieved by investing in physical spaces that offer a sense of community and social interaction, such as coffee shops, restaurants, and other leisure activities. Additionally, by offering a wide range of services, such as personal styling, tailoring and repair, and product customization, retailers can differentiate themselves from online competitors.

Redefining the Role of High Streets
A third potential solution is to redefine the role of high streets and town centres. Instead of focusing solely on retail, these areas could be repurposed to serve as community hubs, offering a wide range of services and activities such as housing, healthcare, and educational facilities. This approach is already being implemented in some areas, such as the redevelopment of Elephant and Castle Shopping Centre in London, which will include a mix of residential, retail, and community spaces.

Investing in Public Transport
A fourth solution is to invest in public transport infrastructure to make it easier for people to access high streets and town centres. By improving public transport links, retailers can attract more customers and increase footfall. This can be seen in the example of the redevelopment of Stratford station in London, which has led to a significant increase in footfall and economic activity in the surrounding area.

Encouraging Local Businesses
A final potential solution is to encourage the growth of local businesses. By providing support and resources for small businesses, such as training, mentoring, and access to funding, high streets and town centres can become more vibrant and diverse. This approach has been successful in some areas, such as the town of Totnes in Devon, which has a thriving community of independent retailers and a strong sense of local identity.

Solutions to Urban problems are often proposed by urban planning professionals based on whatever urban planning theories hold sway at the time.  Often these proposed solutions are generated “top down” by “experts” using an internationalist template of “best practice” with a cursory reference to the communities living within neighbourhoods.  Is there a better, more effective way?

Today it is taken as given by many authorities that in most western liberal societies and certainly within a UK context, modern urban planning should promote diversity, inclusion, complexity and creativity (Baycan-Levent, 2010) (Jacobs, 1961) (Sasaki, 2010) (Florida, 2003).  This is demonstrated by the focus on the social rather than purely functional and economic uses of place by the feminist planners of Cole.Lectiu Punt 6 in Barcelona (Escalante & Ladivia, 2015) (Cole.Lectiu Punt 6, 2019). Urban theory has in parts shown a progression from urban planning framed to develop a distinctly middle-class restorative utopia and blueprint for an ideal society as demonstrated by Ebeneezar Howard’s 1903 treatise “Garden Cities of To-Morrow”  (Tizot, 2018) which postulated an alternative to the overcrowded and polluted industrial cities of the turn of the twentieth century with his solution centred on creating smaller “garden cities” through the now often disparaged view of cities as “machines to live in”  (Le Corbusier, 1946) and Le Corbusier’s “City of Three Million” model (Corbusier, 1929) and subsequent paradigmatic design for “Ville Radieuse” with its geometrically planned for “towers in a park,” produced with no reference to existing neighbourhoods which for more than a generation would influence planners. Reginald Isaacs however rejected earlier definitions of neighbourhood as given by Dahir (1947) pointing out that in modern times people are mobile and therefore can chose to work, spend their money and engage in leisure activities, anywhere in the city and further afield, emphasising that this wide choice and opportunity is the raison d’être for cities (Adams, et al., 1949)

The perceived riposte to the those propounding these physical structure centred theories were influentially voiced by Jane Jacobs, Louis Wirth and others who focussed on the “intricate network of social interrelation” (Wirth, 1938) (Kasarda & Janowitz, 1974) (Jacobs, 1961). Others including “Situationist” artists and architects who in the 1950’s aimed to portray the city as it was experienced by its real residents, not necessarily as it was ‘top down’  planned by urban planners and architects (Badger, 2012)

The theoretical concepts behind these different approaches to place development and planning in of themselves posit that solutions to urban problems often require external intervention (Tizot, 2018) (Le Corbusier, 1946) (Dahir, 1947).  Although Jacobs seems to indicate that solutions to urban problems can arise from within the community itself – for example  she comments that crime can be prevented by “kibitzers”, shopkeepers and the community as a whole through having eyes on the street and a personal investment in the prevention and reporting of that crime (Jacobs, 1961).  Commentators such as Richard Florida have focused on how creativity can have a paradoxical nature, both subverting and being used for production of the neo-liberal city (Florida, 2003) some examples of this in modern times include the direct actions through the “protestival” (protest+carnival) (Carmo, 2012) and there is much evidence on the effects communities can have on place and image or perception of place (Florida, 2003). It could argued that the natural conclusion of the community centred interventions postulated by Jacobs (1961) and latterly by Florida (2003) is the Gentrification of a neighbourhood. Some sources would say that this is also the expected and possibly welcome outcome of urban regeneration, but caveat the importance to consider and resist the neglect and marginalization of those people being” socially cleansed” or displaced by that gentrification (Lees, 2018) (Hamnett, 2003) .

One of the many examples of where urban theory has been applied to real world urban problems is in Gloucester UK. Since 2006 with the formation of the Gloucester Heritage Regeneration Company, much emphasis was placed by that organisation and Gloucester City Council on top-down physical regeneration of the city as a solution.  At the historic Gloucester Docks, massive investment from Peel Holdings, the Regional Development Agency and others led to the regeneration of derelict docks transforming the area with a designer outlet and for the area relatively expensive apartments.  This model has been looked on with envy by some stakeholders in other geographic areas of the city, including some of the principals of the businesses in lower Eastgate quarter and their representatives on the board of the Gloucester Business Improvement District and the perceived benefits that public realm improvements could make to an area in reducing crime, improving footfall, improving the ambiance, increasing property values, increasing business and residential occupancy and so-on. In common with several commentators the process of ‘gentrification’ which was first coined by the British urbanist Ruth Glass in 1964 is perceived by those promoting it as being largely beneficial (Lees, 2018) (Steinmetz-Wood, et al., 2017) (Hamnett, 2003)

Examining in detail the Lower Eastgate area in Gloucester (United Kingdom) that has been identified as needing intervention by businesses in the area and by residents provides an interesting model to critically evaluate the relevance of urban theory when applied in a real world situation and provides lessons for other urban areas.  The Lower Eastgate area is an area of high deprivation in the Barton and Tredworth Ward of Gloucester, one of the poorest in the United Kingdom with a reported 43% of children in poverty (Gloucestershire Live, 2018) it has a high level of ethnic and cultural diversity with 41.4% of the population from non-white ethnic groups, and nearly one quarter identifying themselves as Muslim, one quarter as Sikh and nearly half identifying themselves as Christian (Brinkhoff, 2018).  Lower Eastgate Street forms part of the historic core of Gloucester City, it has an eclectic mix of different uses and includes cultural and architectural heritage that combine to characterise the street including nightclubs, a theatre, take-away and sit in restaurants and independent businesses alongside residential. Gloucester City Council’s Public Realm Strategy categorises Lower Eastgate Street as a secondary street which surrounds the historic gate streets and lanes and forms the outer layer of public realm within the City Centre, having an important strategic and functional role. There have been hopes expressed by the Gloucester Business Improvement District (Gloucester BID) to create an “Urban Village” (Pollard, 2004) similar to the aspirations for Birmingham’s Jewellery Quarter, which in itself raises some questions about the ultimate benefits to current residents and local business owners which were highlighted by Jane Jacobs and others and as a critical failing leaves unanswered how broader urban regeneration strategies, will affect existing material and social networks, and the potential for “undemocratic, exclusionary geographies being produced through such regeneration schemes” (Pollard, 2004)

An important problem for Lower Eastgate and its environs are perceptions by residents and visitors that crime and anti-social behaviour are at high incidence within the neighbourhood, evidence of crimes reported indicates that initially these perceptions are in some part grounded in fact – during October 2019, 139 crimes were reported in the area with a much lower number of 36 crimes being reported in the the area that reported the second highest number of incidents, however the devil is in the detail as further investigation demonstrates that only 38 of the reported crimes actually took place on Lower Eastgate Street and immediate neighbourhood The remaining crimes related mostly to shoplifting offences that took place in the proximate city centre shopping area (Police UK, 2019) There is also a difference in the class of offences being reported with a higher proportion of antisocial behaviour and violence and sexual offences being reported in the Lower Eastgate immediate area. Conversations with Police officers indicate a direct correlation between this mix of incidents and the concentration of night time and late night economy businesses within Eastgate Street.  As has been commented upon for city districts to be successful it is essential that residents and visitors must   have the perception of assured personal safety and security (Jacobs, 1961) – people can choose to go where they like for goods and services (Isaacs, 1949) and are unlikely to go to areas which are perceived as un-safe or unattractive.  Gloucester City Council and stakeholder groups including the the Gloucester licensed Victuallers Association, Gloucester BID, and The Evening Economy Group, have put much effort into changing perceptions of of the safety and security of the area including working to achieve the Association of Town and City management “Purple Flag” status (Gloucestershire Live, 2018) (ATCM, 2019)
The “Broken Windows” model posited by Wilson and Kelling (1982) proposes there can be a process where neighbourhoods decline into areas of high crime through a developmental sequence of disorderly conditions, wherein “social incivilities”  –  street drinking, antisocial behaviour, and “physical incivilities” for example abandoned buildings and disused  plots, fly-tipping and trash on the streets and so-forth incites fear amongst local residents and visitors. With a growing fear of crime those families that have the means leave the area, and remaining residents develop behaviours where they separate and quarantine themselves from the community.  This leads to a cycle where the lack of control and observation leads to an escalation as anonymity increases, attracting more potential offenders to an area, more antisocial behaviour and increases in serious criminal behaviour. Wilson and Kelling (1982) argued that serious crime developed because the police and citizens did not collaborate to prevent urban decay and social disorder, they used the metaphor that ”a broken window left unrepaired will soon lead to the breaking of all other windows in a building”. Philip Zimbardo’s field experiments with abandoned cars gave some authority to this view indicating that vandalism and more serious crimes can occur anywhere where the jell of civility and mutual regard had been eroded (Zimbardo, 1973). Wilson and Kelling (1982) further contended that serious crime would develop because the police and citizens did not work together to prevent urban decay and social disorder.  Jane Jacobs had a slightly different view arguing that the “public peace” is kept and enforced by the community itself, based on a complex web of voluntary standards and often unwritten rules for behaviour and the police were a secondary influence.  Her discussion of this effect in North End, Boston demonstrated that the resident “kibitzers” (by Jacob’s definition the engaged spectators in a community)  and shopkeepers prevented a high number crimes through their intervention (Jacobs, 1961) this provides a sharp contrast to the examples described by Wilson and Kelling (1982) which were characterized by a lack of topophilia, increasing isolation and anonymity which lead to an increase in crime.

Replicating what is considered to be a successful model developed elsewhere in the city of Gloucester the proposed intervention for Lower Eastgate Street follows current urban theory and practice using a socio-spatial process (Moor, et al., 2006) (Gehl, 1971) (Wilson & Kelling, 1982) and by investing in transforming the public realm and the built environment to develop a pleasanter, more attractive neighbourhood and act as a spur for further regeneration.  Funding for this would in part come from the Gloucester BID, Gloucester City Council and Highways Agency through Gloucestershire County Council. Key to this intervention should be following the clarion cry of Jan Gehl (1971) “Life, Spaces, Buildings – and in that order please” and the principles outlined by Jacobs (1961) and other commentators where the understanding and importance of human behaviour is classed as equally important as the understanding of urban elements including public realm, built environment and transport systems (Gehl & Svarre, 2013).  In line with the theory previously outlined it is proposed that this intervention will help create an area perceived to be safer from crime, safer for pedestrians, create an environment that will build civic pride and encourage inward investment (Collins, 2016).  The example of Kimbrose Triangle and other areas in Gloucester where similar interventions are credited with having the same effects has been seized upon by local business owners as proof that this will work in Lower Eastgate Street, other examples globally also support this (Furlan, et al., 2019 ) (Moor, et al., 2006)

Currently Lower Eastgate Street is dominated by its wide road, carrying two-way traffic and providing bays for a large number of buses and on street parking. There are a number of derelict buildings, and currently no trees or green spaces.

Specific proposed interventions aim to improve the character and quality of the street and encourage pride in place by creating a pedestrian focused and vibrant streetscape that relates primarily to current uses by residents and visitors and has the potential to drive footfall from the city centre and attract inward investment by strengthening pedestrian connections between Lower Eastgate Street and Eastgate Street as well as improving the connections to the primary streets and activity hotspots. It is proposed to reduce the carriageway to four metres, providing wider pedestrian footways to accommodate street trees, furniture and create social spaces and café culture which will promote healthy communities and to achieve high levels of safety and amenity through developing a vibrant community in an environment that is conducive to putting eyes on the street and help to conserve and enhance the historic environment and strengthen the night time economy along the street. Integrating existing parking and bus stops along the street would ensure that the street’s economy and activities are serviced, replicating the current short term parking, drop in/drop off nature of commercial and community activities in the street such as take-away restaurants, nursery, health centre, nail bars and so-on.

On balance notwithstanding some risks, highlighted later, the proposed intervention is one that has much to recommend itself.  The main criticism about the approach outlined above is that the solutions proposed are based on an “expert generated” physical regeneration as a panacea for all urban problems facing areas such as Lower Eastgate Street. Experience has shown the dichotomy between  the livability discourse promulgating a representation for some cities that is in stark contrast to the experience of residents (McArthur & Robin, 2019). While proposals for urban regeneration often talk grandly about the importance of community engagement as shown in the England (UK) regeneration scheme, the 1998–2010 New Deal for Communities programme (Lawless & Pearson, 2012) (Bailey, 2010), they are often light on proposing any social or community initiatives, or engagement by voluntary or public sector to shape the solutions to the issues facing the area such as crime, antisocial behaviour, drugs, prostitution and run down built environment – there often appears to be little effort to genuinely involve the community as a whole from an early stage. The literature recognises that wider stakeholder engagement gives better potential to achieve plan for redevelopment which could garner consensus  and has the potential to mitigate resistance from communities often associated with ‘top down’ urban planning (Newton & Glackin, 2013) (Ball, 2004)

This lack of “ownership” by residents could lead to solutions that are inauthentic to the communities of the area and not fit for purpose for the needs of the community.  The concept of bringing a pocket park has much to recommend itself in general urban theory and practice (Lee & Kim, 2015) however the same empirical evidence indicates that where there is no buy in to development of this type of space and where its establishment is not community led – and potentially “policed” under the “kibitzer” model highlighted by Jacobs (1961) there is a danger of the public space not being adopted by the majority of residents instead becoming a haunt of anti-social behaviour.  A similar pocket park initiative to that proposed was developed in Gloucester’s Conduit street as a “bright idea” from urban planners and within a few years had been closed to use as those engaged in street drinking and antisocial behaviour drove away the families using the space.  Often little commentary is given as to the long term funding for maintenance and policing for such areas and this creates real concern for sustainability (Eichler, 2019) and the potential is evidentially there that areas such as pocket parks can actually reverse urban improvement.

The litmus test for the physical regeneration model highlighted above would be whether it will actually work to reduce crime – or the perception of crime which is almost as important, whether it will genuinely increase footfall and vibrancy in Lower Eastgate, whether the proposed top-down development of a public “pocket park” will actually become a pleasant place for families to use or a haunt for street drinkers and whether the prioritisation of the pedestrian will benefit or be detrimental to local businesses which might rely on cars for their trade, and whether as a whole this intervention will encourage further inward investment.  There is also the ever-present two-edged sword of gentrification with its potential concomitant challenges of exclusionary geographies and influx of spatial capital (Rérat & Lees, 2011). Concerns have been expressed in the local press about the effects of gentrification on rising house prices and rents and the displacement of lower-income families and smaller independent businesses (Gloucestershire Live, 2019). Without the genuine buy-in of the local community there is a potential that authentic locally based initiatives will be lost as regeneration is done “to” the community rather than “by” or with the community and its holistic stakeholder base – the antidote to this is for those involved in urban planning to look at community-centric models such as proposed feminist planners of Cole.Lectiu Punt 6 in Barcelona (Escalante & Ladivia, 2015) (Cole.Lectiu Punt 6, 2019) and repeat as a mantra the directions of Jan Gehl (1971) “Life, Spaces, Buildings – and in that order please”

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There’s always news about shops closing but what about the ones that are opening? Bringing variety and opportunity to Gloucester City Centre, so far, we have seen many new and exciting stores and restaurants join us here in Gloucester and many more are on the horizon including Deichmann, Sundaes Gelato and Barbour!

Five Guys
Fresh and new opening just this month, Five Guys has made its debut at Gloucester Quays. The global fast food chain serves made to order hamburgers and their signature fries cooked in peanut oil. You’ll be spoilt for choice with over 250,000 possible hamburger topping combinations! A full all-American experience.

Clementine Café
This artisan café and gelateria serves coffee, home baked cakes, and variety of gelato sometimes including activated charcoal flavour! Their menu uses fresh, local ingredients while they’re at their very best, bringing delicious seasonal dishes to Westgate Street. The popular café has also opened a branch in Cheltenham.

Hotel Chocolat
The luxury chocolate brand were due to launch their latest store at Gloucester Quays in October, but were ready to open last weekend to the delight of chocoholics everywhere. They use their own sustainably grown cacao, making their chocolate slightly less guilt-free!

Adidas
Last winter saw the launch of an enormous Adidas outlet in Gloucester Quays. Located in one of the largest units in the shopping complex, the store sells everything from performance wear and trainers through to sport fashion.
Dome Menswear
An independent designer menswear shop has opened on Northgate Street housing brands such as Superdry, Luke and Gant. The boutique store launched in April of 2019 and offers a variety of clothing and accessories, bringing something a bit different to Gloucester City Centre.

Sundaes Gelato
The UK dessert and drinks chain Sundaes Gelato has recently opened a branch in Gloucester on Southgate Street. The restaurant serves sundaes, waffles, milkshakes and much more made from great quality ingredients. Sundaes Gelato also has branches in Birmingham, Sheffield and Oxford to name a few.

Radley
Luxury brand, Radley, opened at Gloucester Quays in March. Well known for their handbags and purses with the Scottie dog logo, the stylish London-based company also sell a wide range of accessories including sunglasses, watches and luggage.

Max Gainz Gloucester
A premium sports nutrition store, Max Gainz stocks a range of proteins, amino, drinks and protein bars as well as clothing.

The Winking Owl Fabric Shop
Located on Aldate Street, the Winking Owl supplies a wide variety of fabrics for quilting and dress making as well as patterns. They even run workshops instore, so whether you’re looking to pick up a new skill or get inspired, here’s your opportunity to get crafty!

Blue Inc
The reopening of Blue Inc has brought a wide selection of smart and casual clothing choices back to Eastgate Shopping Centre. The store sells good value men’s clothing and accessories, making it a go to.

Soap Boxx Novelties
Soap Boxx Novelties was new to King’s Square this year. They sell all kinds of soaps, and bathing products and even make bespoke handmade gifts! They also have a range of fragranced products such as scents and spiritual incense.

Wok on Flame
Situated on Westgate Street, Wok on Flame is a noodle bar that serves flavourful dishes form the Far East.

The Med
Formerly Vinings, The Med opened this year bringing a taste of Lebanese, Syrian, Spanish and Greek food to Gloucester Docks. The all Mediterranean dining experience is open 7 days a week for lunch and dinner bookings. Dishes include Tapas, sharing platters, grill and much more!

Brimbles Café
The café on Westgate street is housed in the modified circa 1450 building, originally a merchant’s house. The friendly eatery serves delicious breakfasts and good coffee with the option to enjoy delicacies outdoors!

Dick Whittington’s Gloucester
On July 27th the refurbished Dick Whittington’s reopened as a new venture for Severn Cider. The award-winning cider brand have relaunched the public house that has a large function room and garden with a beautiful view of Gloucester Cathedral to have more of a food-based menu than previously.

Comfy Pew (new owner)
Set in a cosy timbered building just around the corner if the Gloucester Cathedral, this little restaurant has had a new owner this year. Ian and his team have introduced a new menu to the restaurant which is in a charming old English building.

Gods of Ink
A tattoo parlour in Gloucester, located on Market parade expanded this year. The well-established studio has five tattoo artists who have studied ink for many years. Services include custom work, cover ups, laser tattoo removal and they even have a barber!

Vision Centre
Previously located on the corner of Market Parade this optician has now reopened on Northgate Street. The Vision Centre provides a total satisfaction guarantee and first-class service when it comes to eyewear.

Bargain Buys
Poundland on Southgate Street has recently been replaced by Bargain Buys! The nationwide family run business aim to provide the very best value on household brands to make every penny stretch that little further!

One Below
The long vacant unit on Eastgate Street previously housing Poundworld has now been taken over by bargain shop One Below. The discount retail store offers customers discounted household favourites. With prices ranging from 29p to £1 this store provides a great value shopping experience for Gloucester.

Still to come!
With so many exciting businesses on their way to opening in Gloucester it’s such an exciting time to be in the city. Over the next few months look out for these shops and restaurants that are launching soon…

Barbour
Sundaes Gelato
Hooker and 8
Paffuto Pizza
Ladyshape
Deichmann
David Christopher Jewellers

ENDS.

Notes for Editors

A range of images can be downloaded from:
https://www.dropbox.com/sh/h7e3adcd3jdbwi3/AADWqdAqgvpnMoHxDamd5tAGa?dl=0

Please credit Marketing Gloucester.

Gloucester BID
Gloucester Business Improvement District is made up of 576 businesses in the city centre of Gloucester who voted in July 2017 to invest approximately £2.5 million back into the city.

Marketing Gloucester
The official Destination Management Organisation for Gloucester, it is a public private partnership promoting the City as a great place to live, work, study, visit and invest; locally, nationally and internationally. It organises award-winning events and festivals, delivering to the city and region hundreds of thousands of visitors and millions of pounds of GVA. It engages with businesses and investors and implements programmes to develop pride of place amongst residents.

StreetPin is a new digital platform for the community and retail – two of the hottest topics regarding the future of high streets and town centres. It was launched at the UK:DRIC, the national centre for digital retail innovation in Gloucester, this month.

StreetPin seeks to help independent shops, market stalls and local services without the digital know-how, to make the most of the internet. They focus on the huge gulf between digital sales solutions like pay-per-click, Groupon, keyword bidding etc and traditional sales solutions like printed leaflets, circulars and directory listings. The aim is to help the High Street leverage millions of potential small volume deals, disposal-saving promotions and generally make the most of the ‘here and now’.

Retailers on the StreetPin platform can create their own stand-alone website (Pinboard) within minutes and start trading. Each Pinboard is a blend of community conversations, expert advice and instant deals – everything from recipe recommendations from the butchers, to the pop-up shop discounting goods before they close.

Tim Buick, founder of StreetPin, has been delivering digital solutions for large businesses for 20 years and now seeks to make ‘digital’ accessible to those that ‘don’t do digital’. He has built and tested 5 previous versions of StreetPin and has now pulled all these learnings together into a commercially-ready version 6, and will continue to evolve thanks to retailers’ invaluable feedback.

Tim Buick, founder of StreetPin, said:

“StreetPin champions the pillars of local, instant and simplicity. Where many small businesses may get lost creating a digital ad campaign, the high street sports shop knows that their ideal target audience is the group of 200 runners that meet around the corner every Tuesday and the members of the gym 100m away. StreetPin makes these connections possible, simply and affordably.

“The UK:DRIC has been like an extra member of our team, with introductions, testing, lots of social mentions and invaluable insights. With UK:DRIC’s support, we’ve managed to set up our first real multi-venue trial – in the Eastgate Indoor Market. This is an ideal test-bed for StreetPin as there tends to be a high concentration of entrepreneurial traders, with limited experience of engaging customers that are not in their immediate proximity, especially on a digital/real-time basis. With the trial in full swing, we are receiving lots of great feedback and responsively improving our tools, enabling us to provide a real user-centric product, ready to scale throughout Gloucestershire.”

Emily Knight, Director of UK:DRIC, commented:

“StreetPin is an ideal platform for small businesses looking to make their first step in creating an online presence. StreetPin’s enthusiasm and willingness to learn from both retailers and consumers has created an incredibly accessible interface for businesses to post notices and advertise promotions, removing barriers to digital inclusion. It has also been exciting to introduce StreetPin to businesses working with the UK:DRIC as they can already see the potential in collaboration, further enhancing the digital high street ecosystem we are creating in Gloucester.”
If you’d like more information, or would like them to set up your own demonstration Pinboard (Free until the end of the year), please do contact hello@streetpin.com.

ENDS.

What are the benefits for retailers?

• Get online simply and effectively.
• Get discovered by those ‘here and now’.
• Respond to weather, good supplier deals, a drop in footfall… Post offers on your Pinboard in seconds to reflect your ever-changing business environment.
• Focus on what makes you unique and appealing: the in-store experience and wealth of product knowledge. StreetPin helps you relay this on to the devices of shoppers currently passing you by.
• Turn customers in to communities – generate a loyal following and a reason for customers to keep coming back.
• Collaborate with other nearby retailers and services – how about offering 25% off coffee, delivered straight to the captive audience waiting at the hairdresser next door?

What’s in it for the shopper?

• Promotions don’t need to be the standard 10% off the same products, month in and month out – StreetPin deals are unique and within walking distance.
• Are you a deal hunter? Follow your favourite shops to receive instant updates for ‘buy one, get one free on Tulips until the end of the day’, or ‘half price Zumba class, tonight only’ – instant deals that you’d never see anywhere else.
• Looking for something in particular? Pop on to a Pinboard from the comfort of your armchair and ask the shop owner: ‘Do you have any scallops in stock today?’
• Shopping locally has never been so easy – discover that the market stall you’ve never visited before is selling those headphones you’ve been looking for, and pick them up on the way back from work, instead of waiting for Amazon to deliver them by the end of the week.
• Produce your own FREE Pinboard wherever you are – these forever-free versions need to be created within 250m of your current location to ensure these are contextually relevant. This could be for your local park where you play football, the local mums’ group, an upcoming event…

The real-time directory

• This pulls together all the deals and conversations from the shops, services and communities nearby. For the first time, you can access all that the High Street has to offer in one place.
• You can view all content, or just local deals or just local conversations – whatever you’re in the mood for at any given time.
• By following this directory (it could be for the High Street, or town, or market), you’ll get all the latest, relevant news and offers, directly in your inbox.

If you’d like more information, or would like them to set up your own demonstration Pinboard (Free until the end of the year), please do contact hello@streetpin.com.